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The Ecommerce Europe Trustmark – your guarantee of a safe purchase.

When you shop with us, you are protected by the e-mark. This means that we meet strict requirements for security, transparency, and good customer service. You can therefore shop with confidence and peace of mind – every time.

Shipping – fast and secure:

• 2–10 business days delivery (depending on your location)
• Delivery with trusted carriers (DHL, GLS, UPS, Bring or Fedex)

Your order is usually dispatched the same day if placed before 1 pm. During busy periods and weekends, processing times may be longer, but we always do our best to ship your order as quickly as possible.

Read more and see all our shipping costs here.

Returns:

If you wish to return or exchange an item, you can easily do so via our return portal. Please note that return labels are currently only available for selected countries.

• You can return items within 30 days
• Refunds are typically processed within 2–7 days after receipt
• Claims: Contact webshop@lollyslaundry.com
• Exchanges: Register the return in the return portal and place a new order

Extended returns until 31 January 2026
All Christmas gifts purchased between 1 November and 24 December can be returned or exchanged until 31.01.26.

Read more about returns here.