Terms & Conditions

Introduction

LOLLYS LAUNDRY ApS
CRN (CVR no.) 31152593
Titangade 15, 1st floor(Office only)
2200 Copenhagen N.
Denmark

Email: webshop@lollyslaundry.com
Telephone: +45 3581 5000

When you shop at lollyslaundry.com, lollyslaundry.de or lollyslaundry.uk (hereinafter referred to as "the website", "website" and "webshop"), you are buying from the Danish-registered company LOLLYS LAUNDRY ApS (hereinafter referred to as "Lollys Laundry", "us", "we" and "our”) and therefore automatically accept the following terms and conditions of sale. ("Terms and Conditions"). "Item" refers to the item(s) in the order you place.

The terms and conditions of sale are formulated below for – and apply exclusively to – consumer purchases. Sales to other companies, Wholesale and B2B Sales are made in accordance with other terms and conditions than those specified herein. Contact webshop@lollyslaundry.com to find out more.

1. Placing an order

1.1 Ordering

You place an order using the following steps:

Find the desired item
Choose size and click "add to cart" and then go to order
Enter name, address, as well as your mobile no. and email, and accept the terms and conditions of sale
Confirm your order
Select delivery type
Complete payment

You will then receive an order confirmation by email automatically.

1.2 Incorrect information

If you have entered incomplete or incorrect information when placing an order, including delivery address, we recommend that you contact us as soon as possible so that we can try to correct this as soon as possible and you can thus receive correct communication about your order. To the extent possible, we will also try to correct your delivery address before shipping.

However, if you have entered incorrect information and this is not corrected in time, and the parcel has been sent to the wrong address or to the wrong recipient, this is your own responsibility. Lollys Laundry therefore does not reimburse orders sent to incorrectly stated addresses, nor does the company cover the cost of resending orders due to incorrect information when placing the order.

1.3 Payment

We accept VISA/Dankort, EURO/MASTERCARD, VISA/Electron, MAESTRO, PayPal and Webshop Gift Cards (more about this in sections 2.1 and 2.2) as payment methods, and the amount is not withdrawn until the order is sent. The amount will not be charged to your account until the goods are shipped from our warehouse. All prices on the website are in € and include 25% VAT. We do not charge card fees.

If you pay with an international payment card, the amount is reserved immediately.

The money is reserved on your card or account until:

We deduct the amount when we send the item, or
The money is released according to agreement with your card issuer.

You can read more about the rules for your specific card from your card issuer.

1.4 Price error

If a price is obviously incorrect and you would have been reasonably expected to realise this, we are not obligated to deliver the product in question at the wrong price.

2. Gift card

2.1 Purchase of gift cards

We offer sales of gift cards for use on the website ("Webshop Gift Cards"). The E-Gift Card can be used for three years from the date of purchase.

Please note that E-Gift Cards can only be used on our webshop and not in our physical stores. If you wish to purchase a gift card in our Flagship Store in Aarhus, please reach out to them directly. You can choose to buy a digital E-Gift Card, which you will receive by email. E-Gift Cards come with no additional fees. You can use multiple E-Gift Cards to pay for the same order, and they can also be combined with discount codes and promotions.

2.2 Validity of the gift card

Webshop Gift Cards are active and can be used for three years from the date of purchase.

Note that Webshop Gift Cards can only be used on our webshop – and not in our physical flagship store in Århus. If you want to buy a gift card for one of our physical flagship stores, please contact the store.

3. Shipping & delivery

3.1 Price for delivery

Delivery to a country in EU: From €10
Delivery to a country in Europe: From €13
Delivery to rest of the world: From €39

Kindly notice that orders delivered to countries outside of EU has to go through customs clearance and it’s the customers own responsibility to pay the given taxes and duties.

3.2 Specifically about delivery when buying a Webshop Gift Card

Free Delivery does not apply to purchases or combined purchases of Webshop Gift Cards, unless your order exceeds the free shipping threshold exclusive of your Webshop Gift Card purchase. If your Webshop Gift Card purchase does not exceed the free shipping threshold of your country, payment must therefore be made for delivery regardless of delivery method, cf. 3.1

3.3 Delivery times

To the extent possible, orders will be shipped within 1–2 days, and orders placed before 3PM (GMT+1) are typically shipped on the same day. Note that longer processing times may occur during e.g. sales, promotions, holidays, etc. Should the matter be particularly urgent, you are always welcome to contact our customer service, and we will try to help you as best we can.

All shipments are sent as insured packaging and can be tracked at anytime during its journey. Shipping usually takes 3 – 5 working day but please note it can take up to 7 working days according to your country of origin.
Beaware that due to Brexit, the delivery time to the UK is 7 to 10 business days and that the tracking number/link is only activated when the goods have cleared customs in the UK.

3.4 Specific Conditions

In case of delays, backorders or sold out items, we strive to inform you about the issue and what we can do about it as soon as possible – e.g. give you the money back, or help you find a similar item elsewhere.

4. Right of cancellation

4.1 Terms of cancellation

We offer a 14-day right of cancellation when you shop with us.

The withdrawal period expires 14 days after the day you receive your item. If you have ordered several different items in one order, but they are delivered separately, the deadline runs from the day you receive the last item — although we almost always deliver the entire order together.

This means you have 14 days from receiving your item to let us know that you wish to cancel your purchase. You can send an email to webshop@lollyslaundry.com or use the standard withdrawal form. You cannot cancel your purchase simply by refusing to accept the parcel or by failing to collect it from the parcel shop without notifying us.

If you have purchased multiple items in one order, you may choose to return one or more of them individually.

4.2 Cancellation of part of the purchase

If you have purchased multiple items from us, you have the option to return one or more of them, even if they were bought in a single order. Please note that shipping costs will not be refunded if you only cancel part of your order.

To make use of your right of withdrawal, you must contact webshop@lollyslaundry.com or download and fill out this form, which should be included with your return parcel.

4.3 Particularly about the right of cancellation when buying a Webshop Gift Card

As described in 4.1, you may cancel the purchase of a Webshop Gift Card within 14 days from the purchase of the gift card. However, you cannot cancel the purchase of a Webshop Gift Card if you have already used (redeemed) the gift card. You also have the right to have the value of your Webshop Gift Card paid out, in accordance with section 1(5) and section 96 of the Payment Act. However, we reserve the right to charge a fee to cover the costs associated with the redemption if you request a payout of your Webshop Gift Card's value during its validity period or up to one year after it has expired.

5. Returns

If you wish to return an item, you must notify us within 14 days of your decision to cancel the purchase. If the item has lost value, we will deduct the amount we assess you are liable for. We strongly recommend that you return the item unused and with the original tags and hangtags intact.

Once you have notified us of your cancellation, you have 14 days to return the item to us. You are responsible for covering the return shipping costs, and you bear the risk if the item is damaged during transport. You can register your return via our return portal,pls. read more about how it works here. We recommend returning the item in its original packaging. If the original packaging is missing, this may result in a reduction in the item's value.

We will refund your payment using the same method you used for the original purchase, unless otherwise agreed. We may withhold the refund until we have received the item, unless you provide documentation that the return has been made. Please note that it may take up to 10 business days for our warehouse to process your return.

Replacement

If you want to exchange an item for another size or style, you must return it as described above – and place a new order.

Note regarding parcel shops

There may be situations where the carrier delivers your parcel to a different parcel shop due to limited space at the selected location.

6. Right of complaint

All goods are covered by the Sale of Goods Act's rules on 24 months warranty. The right of complaint means that, as a customer, you can complain about errors and defects in the Item which have occurred within 24 months of purchase. The right of complaint does not cover defects, damage or wear and tear that has occurred due to improper use, lack of maintenance or ordinary wear and tear. In the event of a complaint, errors and defects, or non-delivery, please contact us directly on +45 3581 5000 or via email at webshop@lollyslaundry.com.

You must complain within a "reasonable time" after you have discovered the error. If you complain within two months after the error has been discovered, the complaint will always be considered timely.

If the complaint is justified, we will naturally refund your (reasonable) shipping costs. The item must always be returned in proper packaging. Also remember to get a receipt for shipping so that we can reimburse your shipping costs.

6.1 Return address

When you want to complain about one or more item(s), please return the Item to:

TEXTILE LOGISTICS APS
Att: LOLLYS LAUNDRY APS
Mark the parcel: "Lollys Laundry B2C return"
Thrigesvej 27 
DK-7430 Ikast,
Denmark

When you return the Item, please state a reason for the return, as it facilitates our processing and minimises the processing time. If your invoice has been lost, please provide your customer number, and if possible, your order number.

7. Where you can complain

If you as a consumer want to complain about your purchase, please contact webshop@lollyslaundry.com. If we do not succeed in finding a solution, you can send a complaint to the EU Commission’s online complaints portal here.

8. Processing of personal data

We register and pass on the personal information that is necessary to be able to deliver the item to you, including name, address, telephone number, email address, as well as information about your delivery method, order and technical information.

The personal information is registered with Lollys Laundry ApS and stored for five years, after which the information is deleted. We also collaborate with a number of other companies that store and process data. These companies exclusively process information on our behalf and may not use it for their own purposes.

We only work with data processors in the EU or in countries able to sufficiently protect your information.

The data controller for lollyslaundry.com, lollyslaundry.de and lollyslaundry.uk is LOLLYS LAUNDRY ApS

You are always welcome to contact us at webshop@lollyslaundry.com if you have questions about our personal data policy or believe that your personal data is being processed in violation of the law. You have the right to be informed about what information we process about you. If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we are obligated to delete your personal data if you request it. For example, this may be the case if your data is no longer necessary for the purpose for which we were to use it, cf. the personal data policy.

You can read more about how we process your personal data, including for what purposes we process your personal data, how long we store your information for, the legal basis for this and what rights you have, in our general personal data policy.

9. Use of cookies

When you visit the website, you accept that cookies are used in accordance with our Cookie Policy. You can read our entire cookie policy, including which cookies we use, what cookies are and more details about your consent here.

The cookie policy takes precedence over any similar provisions in other agreements between Lollys Laundry and you, including in the Terms and Conditions.

10. Amendment of the Terms and Conditions

The Terms and Conditions were last updated on July 15, 2025 and designated as Version 1.3.