Terms & Conditions
ORDERING
PAYMENT METHODS
Ordering on our site is easy:
1. Select the item(s) of your choice
- Add the item(s) into the basket by clicking: "add to cart” all the items will then be placed in your Basket
- Once all items have been collected, then Accept the Terms of trade and proceed to payments by clicking on “check out”
- Please sign into your account. If you're new customer, please fill in your contact information and shipping address
- Verify that the details are correct and click "continue to shipping”
- Once you have selected the shipping method continue by clicking on “continue to payment”.
- Enter your card details or select mobile pay option. Select Pay and click on "complete order"
- Your order is in process now and you will receive a confirmation email about your purchase order with all the details.
If you have any questions, please contact our Customer Service at:
Please note: Payment of your order will be withdrawn once your item(s) have commenced shipping.
Gift card
Are you shopping for someone else but not sure what to give them? Spoil them with the gift of choice with a Gift Card for lollyslaundry.com
Our gift cards are delivered by email and contain instructions on how to redeem at checkout. They have no additional processing fees.
The gift card is active for three years from the date of purchase.
SHIPPING & DELIVERY
All shipments are sent insured and can be tracked anytime during its journey.
All orders from the webshop will be dispatched within 1-2 days.
Shipping time usually takes 3-5 working days. Please note that longer treatment may occur during sale, campaigns/promotions, holidays etc. Should it be a urgent matter, you can always contact customer service and have them help you.
Danish VAT applies to all countries.
For DK customers please visit: lollyslaundry.dk
For UK customers please visit: lollyslaundry.uk
Customers from other countries stay at lollyslaundry.com for worldwide delivery.
NON-EU Customers:
Due to OSS (One Stop Shop VAT) danish VAT is mandatory at check-out on all orders.
Do you live in a NON-EU country you can request a VAT refund. Please email your order confirmation or invoice to: webshop@lollyslaundry.com.
Kindly notice that orders delivered to countries outside the EU have to go through custom clearance and it is the customers own responsibility to pay the given taxes and duties.
SHIPPING COSTS
Delivery to a country in Europe - from 13 EURO - Free delivery on orders above 130€
Delivery to rest of the world - from 39 EURO
Kindly notice that all return expenses are held by the customer.
RETURNS AND EXCHANGE
You also have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order. The product must be in original packaging and in possession of all original labels. You are required to return unwanted orders at your own cost. The customer is requested to provide information about the name and invoice number. All refunds will be dealt with within 3- 5 working days upon receiving your returned orders. Any items returned in a non-sellable condition will not be refunded.
Please keep your postage receipt as a proof that the package was sent. We advise to return the package with a trackable track and trace number and never to a parcel shop or pick-up-point. Parcels delivered to a parcel shop will not be picked up and they will be returned to the customer.
Refunds will be credited to your original method of payment.
We are unable to exchange items bought online. If you would like alternative items, then please place a new order and we will refund the item/s returned once we have received them.
COMPLAINTS
All goods are subject to the purchase law rules for 24 months' right of complaint. The right of claim means that you as a customer can complain about defects in the item that has occurred within 24 months of the purchase. The warranty does not cover when faults, damages or wears have occurred due to improper use, lack of maintenance or general wear and tear.
In case of complaint, defects or missing deliveries please contact us directly on telephone +45 3581 5000 or via email: webshop@lollyslaundry.com
Lollys Laundry will cover reasonable shipping costs in the event of a defective item within Denmark; in order to facilitate this please ensure invoice documentation of the freight is enclosed with your returns.
When you wish to return or exchange or advertise a product, please return the item to:
TEXTILE LOGISTICS DENMARK APS
Marsvej 7
7430 Ikast
Denmark
"Lollys Return"
When you return the item, please provide a reason for the return, this will enable us to help you much more efficiently. If your invoice has been lost, please provide your customer number and if applicable your order number.