Terms & Conditions


CRN (CVR no.) 31152593

C/O Baghuset
Vermundsgade 19, 1. (Office only)
DK-2100 Copenhagen

Email: webshop@lollyslaundry.com
Telephone: +45 3581 5000

When you shop at lollyslaundry.com, lollyslaundry.de or lollyslaundry.uk (hereinafter referred to as "the website", "website" and "webshop"), you are buying from the Danish-registered company LOLLYS LAUNDRY ApS (hereinafter referred to as "Lollys Laundry", "us", "we" and "our”) and therefore automatically accept the following terms and conditions of sale. ("Terms and Conditions"). "Item" refers to the item(s) in the order you place.

The terms and conditions of sale are formulated below for – and apply exclusively to – consumer purchases. Sales to other companies, Wholesale and B2B Sales are made in accordance with other terms and conditions than those specified herein. Contact webshop@lollyslaundry.com to find out more.

1. Placing an order

1.1 Ordering

You place an order using the following steps: 

  • Find the desired item
  • Choose size and click "add to cart" and then go to order
  • Enter name, address, as well as your mobile no. and email, and accept the terms and conditions of sale
  • Confirm your order
  • Select delivery type
  • Complete payment

You will then receive an order confirmation by email automatically. 

1.2 Incorrect information

If you have entered incomplete or incorrect information when placing an order, including delivery address, we recommend that you contact us as soon as possible so that we can try to correct this as soon as possible and you can thus receive correct communication about your order. To the extent possible, we will also try to correct your delivery address before shipping.

However, if you have entered incorrect information and this is not corrected in time, and the parcel has been sent to the wrong address or to the wrong recipient, this is your own responsibility. Lollys Laundry therefore does not reimburse orders sent to incorrectly stated addresses, nor does the company cover the cost of resending orders due to incorrect information when placing the order.

1.3 Payment

​We accept VISA/Dankort, EURO/MASTERCARD, VISA/Electron, MAESTRO, PayPal and Webshop Gift Cards (more about this in sections 2.1 and 2.2) as payment methods, and the amount is not withdrawn until the order is sent. The amount will not be charged to your account until the goods are shipped from our warehouse. All prices on the website are in € and include 25% VAT. We do not charge card fees.

Reservation of amount

If you pay with an international payment card, the amount is reserved immediately. 

The money is reserved on your card or account until:

  1. We deduct the amount when we send the item, or
  2. The money is released according to agreement with your card issuer.
You can read more about the rules for your specific card from your card issuer.

1.4 Price error

If a price is obviously incorrect and you would have been reasonably expected to realise this, we are not obligated to deliver the product in question at the wrong price.

2. Gift card

2.1 Purchase of gift cards

We offer sales of gift cards for use on the website ("Webshop Gift Cards"). You can choose to buy a digital Webshop Gift Card, which you receive via email. You can also choose to buy a physical Webshop Gift Card, which we pack and send to you. Regardless of the type of Webshop Gift Card, you will receive an email with instructions on how to redeem it during checkout. Webshop Gift cards come with no additional costs. You can use several Webshop Gift Cards to pay for the same order, and Webshop Gift Cards can be combined with discount codes and discounts.

2.2 Validity of the gift card

Webshop Gift Cards are active and can be used for three years from the date of purchase.

Note that Webshop Gift Cards can only be used on our webshop – and not in our physical flagship stores. If you want to buy a gift card for one of our physical flagship stores, please contact the store in question. Get information about the stores here.

3. Shipping & delivery

3.1 Price for delivery

  • Delivery to a country in EU: From €10 – Free delivery on orders above €130
  • Delivery to a country in Europe: From €13 – Free delivery on orders above €130
  • Delivery to rest of the world: From €39

Kindly notice that orders delivered to countries outside of EU has to go through customs clearance and it’s the customers own responsibility to pay the given taxes and duties.

 3.2 Specifically about delivery when buying a Webshop Gift Card

Free Delivery does not apply to purchases or combined purchases of Webshop Gift Cards, unless your order exceeds €130 exclusive of your Webshop Gift Card purchase. If the value in addition to your Webshop Gift Card does not exceed €130, payment must therefore be made for delivery regardless of delivery method, cf. 3.1

3.3 Delivery times

To the extent possible, orders will be shipped within 1–2 days, and orders placed before 3PM (GMT+1) are typically shipped on the same day. Note that longer processing times may occur during e.g. sales, promotions, holidays, etc. Should the matter be particularly urgent, you are always welcome to contact our customer service, and we will try to help you as best we can. 

All shipments are sent as insured packaging and can be tracked at anytime during its journey. Shipping usually takes 3 – 5 working day but please note it can take up to 7 working days according to your country of origin.

Beaware that due to Brexit, the delivery time to the UK is 7 to 10 business days and that the tracking number/link is only activated when the goods have cleared customs in the UK.

3.4 Specific Conditions

In case of delays, backorders or sold out items, we strive to inform you about the issue and what we can do about it as soon as possible – e.g. give you the money back, or help you find a similar item elsewhere.

3.5 Unclaimed packages
If you fail to pick up a package in the parcel shop and it is sent back to us, you must pay the actual costs that the shipping company imposes on us for the return shipment. If you want the package resent, you must pay a possible new delivery cost.

3.6 Note regarding parcel shops
Situations may arise where the shipping company delivers to another parcel shop due to space problems.

4. Right of cancellation

4.1 Terms of cancellation

You have a 14-day right of cancellation when you shop with us.  

The right of cancellation expires 14 days after the day you received your item. If you have ordered several different items in one order, but they are delivered individually, the deadline runs from the day you receive the last item, although we almost always deliver in a single shipment, cf. 3.2.

The deadline means that you have 14 days from receipt to let us know that you wish to cancel your purchase. You can send an email to webshop@lollyslaundry.com or use the standard cancellation form. You cannot exercise the right of cancellation by refusing to accept the Item from the delivery firm or by failing to collect it from the parcel shop without notifying us at the same time.

4.2 Cancellation of part of the purchase

If you have purchased several items from us, you have the option of returning one or more items, even if they were purchased as part of the same order. The same conditions apply as for cancellation of the entire purchase. Read more in section 5.

4.3 Particularly about the right of cancellation when buying a Webshop Gift Card

As described in 4.1, you may cancel the purchase of a Webshop Gift Card within 14 days from the purchase of the gift card. However, you cannot cancel the purchase of a Webshop Gift Card if you have already used (redeemed) the gift card. You also have the right to have the value of your Webshop Gift Card paid out, in accordance with section 1(5) and section 96 of the Payment Act. However, we have the right to charge a fee for the costs associated with the redemption in the event that you wish to have the value of your Webshop Gift Card paid out within the gift card's validity period.

5. Returns

5.1 Initiation of return

You have the right to cancel your order within 14 days after you have placed the order. Aftercancelling your purchase, you have 14 days to return the goods to us. 

You are required to return unwanted orders at your own cost. See the procedure for returning an Item below in section 5.5.

5.2 Condition of the item when you send it back

If the Item has lost value because you have used it in a way other than what was necessary to determine the Item's nature, properties and the way it works, you can only get part of the purchase amount back. The amount you can get back depends on the commercial value of the Item.

We recommend that you return the article in its original packaging. 

5.3 Refund of the purchase amount

If you cancel your purchase, you will get your money back. If the value of the Item has been reduced, we will deduct the amount you are liable for cf. 5.2.

We will refund the money via the same means of payment that you used for the purchase, unless we have agreed otherwise.

We may hold back the payment until we have received the article, unless you send documentation that you have returned it. 

5.4 Return address

The item is returned to the following address:

Mark the parcel: "Lollys Laundry B2C retur

Marsvej 7,
DK-7430 Ikast,

We advise to return the package with a trackable track and trace number and never to a parcel shop or pick-up-point. Parcels delivered to a parcel shop will not be picked up and they will be returned to the customer.

5.5 Return procedure

Follow the guide below to return your order:

- Fill out the return slip and include it in your parcel.

- Choose your courier and make sure the returnlabel is correctly attached to the parcel, and carefully close it. Please note we do not pick up parcels delivered to parcels shops or other addresses than our warehouse address.

- Remember to get a receipt when you drop the parcel off.

Refunds will be credited to your original method of payment. 

5.6 Replacement

If you want to exchange an item for another size or style, you must return it as described above – and place a new order.

You can also exchange your order in one of our flagship stores for another item/other items. See more information about the stores here. Please note that you can NOT return/get your money back for your order in our physical flagship stores. If you want to return your order, the cancellation procedure must be followed. You can follow the procedure described in 5.5


We are happy to extend the return period, if you want to give your purchase as a gift. Please note that this does not apply to sale items and that the gift must be returned no later than 30 days after after receiving the goods.

6. Right of complaint

6.1 Right of complaint

All goods are covered by the Sale of Goods Act's rules on 24 months warranty. The right of complaint means that, as a customer, you can complain about errors and defects in the Item which have occurred within 24 months of purchase. The right of complaint does not cover defects, damage or wear and tear that has occurred due to improper use, lack of maintenance or ordinary wear and tear. In the event of a complaint, errors and defects, or non-delivery, please contact us directly on +45 3581 5000 or via email at webshop@lollyslaundry.com.

You must complain within a "reasonable time" after you have discovered the error. If you complain within two months after the error has been discovered, the complaint will always be considered timely.

If the complaint is justified, we will naturally refund your (reasonable) shipping costs. The item must always be returned in proper packaging. Also remember to get a receipt for shipping so that we can reimburse your shipping costs. 

6.2 Return address

When you want to complain about one or more item(s), please return the Item to:

Mark the parcel: "Lollys Laundry B2C return"

Marsvej 7,
DK-7430 Ikast,

When you return the Item, please state a reason for the return, as it facilitates our processing and minimises the processing time. If your invoice has been lost, please provide your customer number, and if possible, your order number.

7. Where you can complain

If you as a consumer want to complain about your purchase, please contact webshop@lollyslaundry.com. If we do not succeed in finding a solution, you can send a complaint to the EU Commission’s online complaints portal here

When you buy from an e-mærket webshop, you can have your case tried free of charge – regardless of the amount of the goods or services complained about. Read more here

8. Processing of personal data

We register and pass on the personal information that is necessary to be able to deliver the item to you, including name, address, telephone number, email address, as well as information about your delivery method, order and technical information.

The personal information is registered with Lollys Laundry ApS and stored for five years, after which the information is deleted. We also collaborate with a number of other companies that store and process data. These companies exclusively process information on our behalf and may not use it for their own purposes.

We only work with data processors in the EU or in countries able to sufficiently protect your information. 

The data controller for lollyslaundry.com, lollyslaundry.de and lollyslaundry.uk is LOLLYS LAUNDRY ApS 

You are always welcome to contact us at webshop@lollyslaundry.com if you have questions about our personal data policy or believe that your personal data is being processed in violation of the law. You have the right to be informed about what information we process about you. If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we are obligated to delete your personal data if you request it. For example, this may be the case if your data is no longer necessary for the purpose for which we were to use it, cf. the personal data policy.

You can read more about how we process your personal data, including for what purposes we process your personal data, how long we store your information for, the legal basis for this and what rights you have, in our general personal data policy.

9. Use of cookies

When you visit the website, you accept that cookies are used in accordance with our Cookie Policy. You can read our entire cookie policy, including which cookies we use, what cookies are and more details about your consent here.

The cookie policy takes precedence over any similar provisions in other agreements between Lollys Laundry and you, including in the Terms and Conditions.

10. Amendment of the Terms and Conditions

The Terms and Conditions were last updated on April 23, 2023 and designated as Version 1.3.

Where you can complain 

If you as a consumer want to complain about your purchase, please contact our customer service at webshop@lollyslaundry.com. If we do not succeed in finding a solution, you can send a complaint to Nævnenes Hus, Toldboden 2, DK-8800 Viborg. You can make your complaint here: 

To complain about goods or services, the goods or services must have a value between 1.110 DKK and 100.000 DKK. If the goods you want to complain about are clothes or shoes the value must be at least 720 DKK. A fee will be charged.  

If you are a resident of a country outside Denmark, you can complain to the EU Commission’s online complaints portal here – http://ec.europa.eu/odr