Terms & Conditions
Introduction
LOLLYS LAUNDRY ApS
CRN (CVR no.) 31152593
Titangade 15, 1st floor (Office only)
2200 Copenhagen N.
Denmark
Email: webshop@lollyslaundry.com
Telephone: +45 3581 5000
When you shop at lollyslaundry.com, lollyslaundry.de or lollyslaundry.uk (hereinafter referred to as "the website", "website" and "webshop"), you are buying from the Danish-registered company LOLLYS LAUNDRY ApS (hereinafter referred to as "Lollys Laundry", "us", "we" and "our”) and therefore automatically accept the following terms and conditions of sale. ("Terms and Conditions"). "Item" refers to the item(s) in the order you place.
The terms and conditions of sale are formulated below for – and apply exclusively to – consumer purchases. Sales to other companies, Wholesale and B2B Sales are made in accordance with other terms and conditions than those specified herein. Contact webshop@lollyslaundry.com to find out more.
1. Placing an Order
1.1 Ordering
You place an order by completing the following steps:
- Find your desired item.
- Choose the size and click "Add to cart," then proceed to checkout.
- Enter your name, address, mobile number, and email, and accept the terms and conditions of sale.
- Confirm your order.
- Select the delivery type.
- Complete payment.
Important note: After placing your order, you will receive an automatic order confirmation from us confirming that we have received your order. The automatic order confirmation is not a final acceptance of the purchase. A binding agreement is only concluded once your order has been shipped and you receive a shipping confirmation.
In rare cases, an item you have ordered may be out of stock. If this happens, you will be contacted by email or phone. Orders placed during weekends or public holidays will be processed on the next business day.
1.2 Incorrect Information
Before placing your order, please review your order carefully. Make sure to check your selected delivery method, payment method and the address you have entered.
If you have entered incorrect information, contact us as soon as possible at webshop@lollyslaundry.com and we will do our best to assist.
Please note that Lollys Laundry cannot be held responsible for orders shipped to incorrectly provided addresses and does not cover the costs of reshipping orders due to incorrect information entered at checkout.
1.3 Payment
We accept VISA/Dankort, EURO/MASTERCARD, VISA/Electron, KLARNA, MAESTRO, PayPal and Webshop Gift Cards (more information in sections 2.1 and 2.2).
Your payment will only be charged once your order has been dispatched from our warehouse.
If you pay with an international payment card, the amount is reserved immediately.
The money is reserved on your card or account until:
- We deduct the amount when we send the item, or
- The money is released according to agreement with your card issuer.
You can read more about the rules for your specific card from your card issuer.
1.4 Prices, VAT and import fees
EU customers
All prices include 25% Danish VAT. No additional import fees will be charged upon delivery, as VAT is already included at checkout.
UK and Norway
Prices are shown including VAT, and no import fees will be added upon delivery.
Orders are dispatched twice a week, on Tuesdays and Thursdays, and you will receive a confirmation email once your parcel has shipped.
For the UK, delivery normally takes 7–10 business days from the dispatch date. Tracking will activate once the parcel has cleared UK customs.
US, Switzerland and Liechtenstein
Prices are shown without VAT at checkout. Local VAT, customs duties and import fees may be applied upon delivery depending on your country’s regulations.
These charges are the responsibility of the customer. For more details, please contact your local customs office.
2. Gift Cards
2.1 Purchase of Gift Cards
We offer sales of gift cards for use on the website ("Webshop Gift Cards"). The E-Gift Card can be used for three years from the date of purchase.
Please note that E-Gift Cards can only be used on our webshop and not in physical stores. You can choose to buy a digital E-Gift Card, which you will receive by email. E-Gift Cards come with no additional fees. You can use multiple E-Gift Cards to pay for the same order, and they can also be combined with discount codes and promotions.
2.2 Validity of Gift Cards
Webshop Gift Cards are active and can be used for three years from the date of purchase.
3. Shipping & Delivery
3.1 Prices
We are shipping to most counties, if you want to know, whether we ship to your country, you can read more under delivery.
3.2 Specifically about delivery when buying a Webshop Gift Card
Free Delivery does not apply to purchases or combined purchases of Webshop Gift Cards, unless your order exceeds the free shipping threshold exclusive of your Webshop Gift Card purchase. If your Webshop Gift Card purchase does not exceed the free shipping threshold of your country, payment must therefore be made for delivery regardless of delivery method, cf. 3.1
3.3 Delivery Times
To the extent possible, orders are typically shipped within 1–2 business days and orders placed before 13:00 (GMT+1) are usually shipped the same day. Note that longer processing times may occur during e.g. sales, promotions, holidays, etc. Should the matter be particularly urgent, you are always welcome to contact our customer service, and we will try to help you as best we can.
Standard delivery: 2–7 business days
UK delivery: 7–10 business days
All orders are shipped with tracking, you can read more under delivery.
3.4 Unclaimed Packages
If a package is returned to us because it was not collected, you will be responsible for covering the return costs imposed by the shipping provider. For reshipping, additional delivery charges will apply.
3.5 Parcel Shops
Delivery providers may redirect parcels to an alternative parcel shop due to capacity issues.
4. Right of Cancellation
4.1 Terms of Cancellation
We offer a 14-day right of cancellation when you shop with us.
The withdrawal period expires 14 days after the day you receive your item. If you have ordered several different items in one order, but they are delivered separately, the deadline runs from the day you receive the last item, although we almost always deliver the entire order together.
How to cancel
To cancel your order, you can simply register your return through our return portal and send the item back to our warehouse, kindly read more here. You can send an email to webshop@lollyslaundry.com or use the standard withdrawal form. You cannot cancel your purchase by refusing to accept the delivery or by not collecting the parcel from the pickup point without informing us at the same time.
If you have purchased multiple items from us, you have the option to return one or more items, even if they were bought in a single order.
4.2 Cancellation of part of the purchase
If you have purchased multiple items from us, you have the option to return one or more of them, even if they were bought in a single order. Please note that shipping costs will not be refunded if you only cancel part of your order.
4.3 Right of cancellation when buying a Webshop Gift Card
As described in 4.1, you may cancel the purchase of a Webshop Gift Card within 14 days from the purchase of the gift card. However, you cannot cancel the purchase of a Webshop Gift Card if you have already used (redeemed) the gift card. You also have the right to have the value of your Webshop Gift Card paid out, in accordance with section 1(5) and section 96 of the Payment Act. However, we reserve the right to charge a fee to cover the costs associated with the redemption if you request a payout of your Webshop Gift Card's value during its validity period or up to one year after it has expired.
5. Returns
You have the right to cancel your purchase within 14 days from the day after you receive your order. If you wish to return an item, you must register your return within this period. Items must be returned unused and in their original condition, with all hangtags and labels attached. Once you have registered your return, you have 14 days to send the item back to us.
For most shipping destinations, you can register your return through our return portal, where you will receive instructions on how to complete your return. A prepaid return label will be provided, and the cost of the return will be deducted from your refund. You can read more on our return policy page.
If your country is not eligible for a return label through our portal, you must arrange the return shipment yourself using the instructions below.
Important information for all returns
- Always keep your postage receipt as proof of return.
- We strongly recommend using a shipping service with track and trace.
- Do not send your package to a parcel shop or pick up point, as we will not be able to collect it. The parcel will be returned to you.
Refunds will be processed within 2 to 7 business days after we receive your return. Please note that it may take a few additional days before the amount is visible in your account depending on your payment provider.
Items returned in a non sellable condition will not be refunded. Depending on the condition of the item, we may deduct a partial amount from your refund.
Return address
Textile Logistics Denmark ApS
Att. Lollys Laundry
Transportcenter allé 4–10
7400 Herning
Denmark
Mark the parcel: Lollys Return
Please include your name and order number inside the parcel. If your invoice is missing, please include your order number and full name on a note.
Replacement
If you want to exchange an item for another size or style, you must return it as described above and place a new order.
6. Right of Complaint
All goods are covered by the Sale of Goods Act's rules on 24-month right of complaint. The right of complaint means that, as a customer, you can complain about errors and defects in the Item which have occurred within 24 months of purchase. The right of complaint does not cover defects, damage or wear and tear that has occurred due to improper use, lack of maintenance or ordinary wear and tear. In the event of a complaint, errors and defects, or non-delivery, please contact us directly on +45 3581 5000 or via email at webshop@lollyslaundry.com.
You must complain within a "reasonable time" after you have discovered the error. If you complain within two months after the error has been discovered, the complaint will always be considered timely.
If the complaint is justified, we will naturally refund your (reasonable) shipping costs. The item must always be returned in proper packaging. Also remember to get a receipt for shipping so that we can reimburse your shipping costs.
6.1 Return address
When you want to complain about one or more item(s), please return the Item to:
TEXTILE LOGISTICS APS
Att: LOLLYS LAUNDRY APS
Mark the parcel: "Lollys Laundry B2C return"
Transportcenter allé 4-10
DK-7400 Herning,
Denmark
When you return the Item, please state a reason for the return, as it facilitates our processing and minimises the processing time. If your invoice has been lost, please provide your customer number, and if possible, your order number.
6.2 Where you can complain
If you as a consumer want to complain about your purchase, please contact webshop@lollyslaundry.com. If we do not succeed in finding a solution, you can send a complaint to the EU Commission’s online complaints portal.
7. Disclaimers & Disputes
- All transactions are governed by Danish law.
- In case of disputes, the EU Commission’s online complaints portal can be used.
8. Processing of Personal Data
We register and pass on the personal information that is necessary to be able to deliver the item to you, including name, address, telephone number, email address, as well as information about your delivery method, order and technical information.
The personal information is registered with Lollys Laundry ApS and stored for five years, after which the information is deleted. We also collaborate with a number of other companies that store and process data. These companies exclusively process information on our behalf and may not use it for their own purposes.
We only work with data processors in the EU or in countries able to sufficiently protect your information.
The data controller for lollyslaundry.com, lollyslaundry.de and lollyslaundry.uk is LOLLYS LAUNDRY ApS
You are always welcome to contact us at webshop@lollyslaundry.com if you have questions about our personal data policy or believe that your personal data is being processed in violation of the law. You have the right to be informed about what information we process about you. If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we are obligated to delete your personal data if you request it. For example, this may be the case if your data is no longer necessary for the purpose for which we were to use it, cf. the personal data policy.
You can read more about how we process your personal data, including for what purposes we process your personal data, how long we store your information for, the legal basis for this and what rights you have, in our general privacy policy.
9. Cookies
When you visit the website, you accept that cookies are used in accordance with our Cookie Policy. You can read our entire cookie policy, including which cookies we use, what cookies are and more details about your consent here.
The cookie policy takes precedence over any similar provisions in other agreements between Lollys Laundry and you, including in the Terms and Conditions.
10. Amendments to Terms
These Terms and Conditions were last updated on 25.03.2026 (Version 1.4).